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Req # 7755

Account Manager

Location: Singapore SG

Job Category: Digital & Social

Job Description:

Client Engagement

• Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors

• Manage & grow senior level client relationships

• Assure internal & external stakeholders are aligned

• Negotiate & manage client expectations & satisfaction

• Participate in, and may drive, communication planning

Digital & Social Media Acumen

• Identify & drive digital/social media strategies; either standalone or as elements of communication plans

• Articulate emerging media platforms & if/how they meet client’s business needs

• Lead clients in understanding the importance of social media engagement

Business Acumen & Strategic Thinking

• Develop & execute integrated communication plans

• Participate in budget & resource management & tracking team utilization

• Drive cross-team integration/ collaboration

• Build awareness & showcase capabilities, talent & results internally & externally

Influencer Engagement

• Build & grow relationships with key, senior level media/influencers

• Identify global, digital & social communication trends; educate clients/agency

• Conceive & tell strategic stories apart from client business milestones

• Manage junior level staff on global influencer processes & trends

New Business Development

• Assess validity and value of new & organic growth opportunities

• Serve as project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings

• Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape

• Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies

People Leadership

• Manage career development & performance of direct reports

• Partner with Human Resources to manage employee relations issues

• Manage up & educate senior staff on crisis issues, & client/team satisfaction

• Model & hold team accountable to demonstrating agency values

 


Responsibilities:

Client Engagement

• Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors

• Manage & grow senior level client relationships

• Assure internal & external stakeholders are aligned

• Negotiate & manage client expectations & satisfaction

• Participate in, and may drive, communication planning

Digital & Social Media Acumen

• Identify & drive digital/social media strategies; either standalone or as elements of communication plans

• Articulate emerging media platforms & if/how they meet client’s business needs

• Lead clients in understanding the importance of social media engagement

Business Acumen & Strategic Thinking

• Develop & execute integrated communication plans

• Participate in budget & resource management & tracking team utilization

• Drive cross-team integration/ collaboration

• Build awareness & showcase capabilities, talent & results internally & externally

Influencer Engagement

• Build & grow relationships with key, senior level media/influencers

• Identify global, digital & social communication trends; educate clients/agency

• Conceive & tell strategic stories apart from client business milestones

• Manage junior level staff on global influencer processes & trends

New Business Development

• Assess validity and value of new & organic growth opportunities

• Serve as project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings

• Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape

• Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies

People Leadership

• Manage career development & performance of direct reports

• Partner with Human Resources to manage employee relations issues

• Manage up & educate senior staff on crisis issues, & client/team satisfaction

• Model & hold team accountable to demonstrating agency values

 


Qualifications:

• At least 7 years’ experience in communications– in an agency or applicable industry

• Minimum of 5 years integrated communications management & execution experience, including developing plans, launch strategies, product positioning, pitching stories, negotiation, budget responsibility, media training, messaging & creative tactical ideas

• Demonstrated creative & strategic mindset

• Made presentations to groups of all sizes; pitched new business

• Strong organizational skills & ability to multi-task, work in a team environment, and meet deadlines

• Bachelor’s degree preferred in Communications, Journalism, Marketing, English or related field


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