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Req # 7638

Account Manager - Technology

Location: Bellevue WA US

Job Category: Public Relations

Job Description:

WE Communications is seeking an Account Manager to join our SWAT team. SWAT is a unique team designed to ensure seamless transitions and coverage for communications needs such as events, product launches, large news cycles and breaking crisis, as well as training and leadership. Members of the SWAT team account staff are exposed to a wide variety of communications experiences. We are looking for candidates who can provide day-to-day support, tackle new challenges, deliver client delight and keep the trains running on time. There is room to dream and evolve…demonstrated creativity, flexibility and the ability to see what’s next are essential! A successful SWAT team member needs to be a self-starter and enjoy periods of fast-paced, deadline driven communications. Individuals also need to be comfortable with working across multiple, competing priorities. A sense of humor, the ability to embrace and thrive in constant change, genuine interest in technology and a passion for learning are must-haves.


Influencer Engagement

• Identify, build & grow relationships with media/influencers; begin to have exposure to key senior level influencers

• Identify, develop & pitch stories

• Drive strategic recommendations for outreach in integrated marketing or other campaign tactics to impact client/business narrative

• Continue to deepen knowledge of global influencers

Digital & Social Media Acumen

• Partner with the agency’s social/digital leads to drive news strategies

• Lead integrating fresh thinking for social media brainstorms & campaign development

• Oversee account activity & engagements with the agency’s social/digital divisions

• Responsible for consistency of voice/tone among the client’s different social media properties

• Manage the social editorial calendar (& integration with marketing calendar – newsletters, website updates, etc.)

Client Engagement

• Anticipate client communication challenges & develop recommendations

• Consistently provide strategic & tactical counsel that maps to client’s business problem

• Serve as primary day-to-day contact with clients; proactively engage on issues

• Manage projects and news announcements with little guidance

• Report issues with scope of work to leads & make recommendations on ways to resolve

Business Acumen & Strategic Thinking

• Develop & execute integrated communication plans with little guidance

• Coach staff and lead by example regarding utilization management & the impact to team/agency

New Business Development

• Proactively assist team leadership in growing & diversifying existing account beyond current scope

• Identify & create relationships that are mutually beneficial for the agency & clients

• Participate in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings

People Leadership

• Coach & train junior level staff

• Manage up & educate more senior staff on day-to-day business & account health

• May assist in interview & new hire process



• Typically at least 5 years’ experience in communications, preferably in an agency setting &/or within applicable industry

• Ability to drive client relationships, providing strategic & tactical advice, drafting/executing plans, providing thoughtful analysis, identifying proactive opportunities, crafting materials, tracking coverage

• Has established influential relationships & proactively placed stories

• Demonstrated ability to establish strong client relationships

• Strong organizational skills & ability to multi-task, work in a team environment, and meet deadlines

• Proficiency in computers & standard office applications (Microsoft Office is preferred)

• Bachelor’s degree or above preferred in Communications, Journalism, Marketing, English or related field



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